FAQ
General
How long has Dowler been in business?
Ruvati was established in 2018 when our founders recognized a need in the marketplace for reasonably priced, high-end kitchen and bath fixtures that offer exceptional value without sacrificing quality or performance.
Which country or region can you ship to?
At the moment, we only ship to the United States.
How long will I take to receive my order?
You will receive your products within 7 days afther you make an order thanks to our local warehouses in US.
How much should I pay for my order shipping?
Rest assured we provide FREE SHIPPING service.
What type of payments do you accept?
We accept Paypal and Credit Card Payment, including VISA, Master Card, American Express and more.
Product
Why is my toilet leaking?
Close the stop valve, inspect the pipes, and call a professional plumber.
Why are all the indicators on my toilet flashing?
Turn off the power, check the water supply, wait for the water supply to resume, then turn the power back on.
Why is the seat temperature in my toilet low?
Press the "SEAT" button to adjust the seat temperature.
Why is the warm air temperature in my toilet low?
Press the "DRYER" button to adjust the air temperature.
Why is the water temperature in my toilet low?
Press the "WATER" button to adjust the water temperature.
Support
Can I cancel my order and get a refund?
You may cancel your order within 24 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.
How long time that I can get a refund?
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Return & Exchange Policy:
We accept a 30-day return and exchange, which means you can request a return or exchange wthin 30 days after receipt.