Shipping Policy

We proudly offer FREE shipping via DHL, UPS or other reliable express companies! Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 5 to 10 business days. Please consider any high peak season(such as BFCM), holidays, natural disasters or pandemics may impact delivery times.

For pre-ordered or back-ordered items:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.

Tracking your order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.

Please allow 1 to 3 working days for the tracking information to show.

Wrong or Defective Items

If you received the wrong or defective items, please take some clear pictures of the situation and contact us at: customer@dowlerhome.com within 7 days. We will look into and assist you in solving the problem.

We suggest you check the appearance and all the other necessary parts of the item after you receive your order, even if you are not planning to install it, and contact us within 7 days if you find any problems. Otherwise we will not be able to assist in replacing the wrong/defective items or reshipping missing accessories.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at customer@dowlerhome.com if you believe you have provided an incorrect shipping address.